To help us meet the challenges of a competitive marketplace and to position ourselves for the future, Casera invested in an advanced banking system. Launched July 14, 2009, our new computerized system (which includes improvements to our Internet and telephone banking system) will help us expand our ability to deliver enhanced financial solutions.

Please read our communication pieces (links to the right), which covers everything you need to know about our new banking system.

After Conversion Tips

If you require a password reset for online banking, call your branch and it will happen instantly.  There is no longer a 24 hour time wait period.

When you obtain a new Member/Debit Card, there is a 24 hour waiting period to use it.

When using CUbyPhone (telephone banking), ensure that you go to "quick balance" to obtain your new sub account numbers. Old sub account numbers are no longer valid.

Although you can order person cheques online, Casera offers “Personalized Casera Cheques” at all branch locations – while you wait!

When paying a bill through CU@Home (internet banking), it will be visible on your account summary page under “Scheduled Bill Payments”.  Your bill payments process overnight, and will disappear from this area when processed.  In the meantime, you have the option to delete the transaction if you were to change your mind.

Members can rename their accounts online.  Log into CU@Home, click on “My Profile”, click on “Rename Account”, then you will be able to select the account you wish to rename and personalize it.  This will appear on internet banking and Casera Credit Union terminals.  It will not change on your statements.

Tired of keying in your 16 digit Member/Debit Card when you log into CU@Home.  When you are on the CU@Home log in page, click on “Add a Memorized Card” and you will never have to key it in again.

When using CUbyPhone (telephone banking), you can now add and delete your own vendors.

If you open an RRSP variable account at your branch, you can now make contributions to it on CU@Home.

We'll Be With You Every Step of the Way

Our goal is to make the conversion process as convenient as possible for our members and we're committed to communicating with you every step of the way. Watch for regular updates in your statements, on our website, in our newsletter and in the branches. If you have any questions or concerns about the changeover and how it might affect you, call our branch or talk to one of our member service representatives.

Acquire a Member/Debit Card

Under the new banking system, you will need an active Member/Debit Card to access your account information via CUbyPhone and CU@Home. If you do not have an active Member/Debit Card, please drop by your branch.

Pay Your Bills Online or by Phone

To ensure a smooth bill payment process, all vendors you have currently registered online at CU@Home will be carried forward, if you have used them within the previous nine months. Just remember, when you first access bill payment by Internet or telephone banking after the conversion, check that your account numbers are correct. If any are missing, simply re-register them.

Online Bill Payments

When you pay a bill online, it will be shown in the "Scheduled Bill Payment" area of your account summary page and remain there until it is processed overnight. If you wish to change your mind and not make the payment, you can select the delete key, which will remove your transaction.

Access CU@Home at www.caseracu.ca and Resave

To ensure that you don't have any online issues with CU@Home during or after the conversion, it's vital that you access your CU@Home account through Casera's own website - www.caseracu.ca. Just select the CU@Home Internet Banking button on our home page and you'll be sent automatically to the login page. From there, you can resave the web page as your favorite.

New History

Be aware that your account history will not be converting to the new banking system. Please refer to your statements for any account history prior to July 11, 2009. A special statement run will take place, which will include history from Juy 1st to July 10th, 2009 and will be mailed out the week of July 20th.