What's NewAt Casera, there's always something new happening.

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Some Casera members are experiencing issues with MEMBER CARD® debit cards at merchant locations. This is caused by software updates to retail point-of-sale machines, and the problem is being resolved at the store level. In the meantime, if you encounter issues with your debit card, consider splitting your transaction into two to allow for contactless transactions. We also recommend having cash on hand as a backup.

HELP CASERA GROW & PROSPER Expand/Collapse

Join the Board of Directors

Casera Credit Union is seeking members with significant business experience to join its Board of Directors. Candidates for the Board should have a passion for credit union values, as well as demonstrated competencies in some of the following:

•    audit and compliance
•    Board and Chief Executive Officer performance
•    credit union operations
•    financial literacy
•    governance and ethics
•    leadership
•    regulatory environment
•    risk management oversight
•    strategic planning

Casera embraces the benefits provided by a diverse Board and works hard to recruit new Directors who reflect the credit union's membership.

If you’ve been a member of Casera for at least a year and wish to explore this opportunity, please click here to download a Nomination Package.

Application deadline is Friday, February 14, 2020.

Help Us Find a Neighbourhood Hero. Expand/Collapse

Nominate a dedicated volunteer or non-profit organization for a Casera Community Award.  Nomination forms are available at Casera’s branches, or can be downloaded by clicking here.  Deadline for nominations is March 15th, 2020. The awards will be presented at Casera’s Annual General Meeting on April 21, 2020.


To help Casera members communicate their banking experiences — positive or otherwise — we've established a Compliments and Complaints Program. Expand/Collapse

The program explains how to reach out to us when you'd like to express your appreciation for our staff's hard work. It also outlines the steps you might take if there's something about our service that doesn't satisfy you.

While we love to receive members' compliments, we also take complaints seriously and promise to acknowledge them and seek immediate resolution.

Click here to read more about Casera's Compliments and Complaints program

Announcing Collabria Mastercard Credit Cards Expand/Collapse

Casera's exciting new series of Collabria Mastercards offers a wide range of options designed to fit your active life. The credit cards also have a variety of advantages, including more rewards and travel benefits.

•    Convenience — Your Collabria Mastercard is accepted at ATMs and POS locations around the globe.

•    Peace of mind — encrypted chip and PIN technology offer the highest level of card security. And you have zero liability for unauthorized online purchases on your Mastercard account.

•    24/7 Support — call 1-855-341-4643 anytime, from anywhere to talk to Collabria Mastercard's friendly and well-trained support team.

•    Travel Insurance — from auto collision rental or loss to lost or delayed baggage coverage, Collabria Mastercard has you covered.

•    FlexRewards — your points add up quickly, and there’s no limit to the number of points you can earn for cash back, merchandise and gift cards or worldwide flights.

Check out Collabria Mastercard options for more information:

https://www.collabriacreditcards.ca/affiliate_casera-credit-union/



Digital advice from VirtualWealth® Expand/Collapse

As part of our ongoing commitment to provide our members with innovative tools, we are pleased to announce that we are now offering VirtualWealth, an easy-to-use automated investment service. It is an outstanding product for people that want a professional, low-cost solution to help them accumulate savings.

Life is busy. You want to grow your savings, but in-person banking doesn’t always give you the value or convenience you’re looking for. VirtualWealth gives you the best of two worlds: professional account oversight with a low fee structure.

Using a goals-based questionnaire, VirtualWealth matches you to a professionally managed portfolio that fits your needs. It provides continuous oversight, automatic rebalancing and ongoing personal support. You can watch your investments grow without having to manage your account or worry about your portfolio straying from your goals.

The set up process is very easy and is entirely online. Simply visit VirtualWealth and click Open an account. You’ll be guided through three quick steps to create and fund your account, then you can leave the investing to VirtualWealth.

Once you open an account, you’ll find that VirtualWealth offers excellent client support from knowledgeable representatives. If you have questions about this service, please get in touch with us, or speak to a VirtualWealth representative at: 1.844.622.4500.




VirtualWealth is a trade name of Credential Qtrade Securities Inc., Member of the Canadian Investor Protection Fund.

SHARE & WIN Expand/Collapse

To encourage our loyal members to continue recruiting new members, we've launched SHARE & WIN; a new friend referral program that gives members even more reason to tell their friends and family about Casera.

SHARE & WIN is a way for members to show their loyalty to Casera and at the same share in the chance of winning money. After the current member fills out a SHARE & WIN form and the new member returns the completed form, both are entered into a quarterly draw for a chance to win $100 each.

The new member must meet some qualifying criteria — they must open an account and maintain at least one product, such as a chequing account, GIC, personal loan or mortgage. The SHARE & WIN referral also pays for their required $5 share.

 

Extra! Extra! Read All About It! Expand/Collapse

The January issue of Casera NEWS is now online - click here to read now! Find information about our next Annual General Meeting, Casera Community Award nominations open for 2020, how to join our Board of Directors, Casera staff long service awards, 2019 Dividends approved, our 2020 United Way Campaign, travel insurance, RRSPs and many more.

 

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