What's NewAt Casera, there's always something new happening.

WE APPRECIATE OUR MEMBERS CONTEST Expand/Collapse

This week is Member Appreciation Week and International Credit Union Day (ICU) Day is on Thursday, October 15.

Due to current circumstances, we are forgoing in-branch festivities, but we invite all Casera members to enter the prize draw (one (1) ballot per member).

 GRAND PRIZE $500 Donation to the Charity of Your Choice

 Details:

  • Contest begins on ICU Day (October 15, 2020)
  • Entries will be accepted from October 15 to 30, 2020
  • Prize will be drawn on November 2, 2020

HOW TO ENTER

Just email your name with the words "Member Appreciation Contest" to talktous@caseracu.ca.

Celebrating Credit Unions

To learn about the history of credit unions, including Casera, and the background to Member Appreciation Week and International Credit Union Day, please visit www.uncomplicatedadvice.ca/celebrating-credit-unions/ and watch for Casera's emails and social media accounts (Facebook, Twitter and Instagram).

Casera's Response to COVID-19 Expand/Collapse



The worldwide presence of the novel coronavirus (COVID-19) has created a sense of uncertainty while compelling all of us to take unprecedented steps to protect ourselves, our families, and our communities. Be assured that we have taken precautions to protect our staff and members and will continue providing essential financial services throughout the pandemic. 

Changes to Personal Information Expand/Collapse

If you have had changes to your name, address, phone number, or employer please contact your neighbourhood branch to have this information changed on your file.

Changes to Products & Services Expand/Collapse

Expanded Personal Chequing and Savings accounts include three packages; added an unlimited package:
  • Low Volume:  $10 per month for 25 transactions; plus 3 Interac e-Transfers®
  • High Volume: $15 per month for 50 transactions; plus 5 Interac e-Transfers
  • Unlimited: $20 per month for unlimited transactions; plus unlimited Interac e-Transfers

Career & Young Adult package account now $8 per month for 25 transactions; plus 3 Interac e-Transfers

Click to review:  Personal Chequing & Savings Accounts
Click to review:  Miscellaneous Service Fees

Expanded Business Chequing accounts include three packages:

  • Business 25: 25 transactions for $15 per month; plus 2 Interac e-Transfers (monthly fee waived if $25,000 minimum balance maintained for entire month)
  • Business 75: 75 transactions for $50 per month; plus 3 Interac e-Transfers (monthly fee waived if $75,000 minimum balance maintained for entire month)
  • Business 150: 150 transactions for $80 per month: plus 5 Interac e-Transfers (monthly fee waived if $150,000 minimum balance maintained for entire month)

Click to review:  Business & Community Chequing & Savings Accounts
Click to review:  Miscellaneous Service Fees

Expanded Community Chequing accounts include three packages
  • Community 5: 5 transactions for $5 per month; plus 2 Interac e-Transfers (monthly fee waived if $1,000 minimum balance maintained for entire month)
  • Community 10: 10 transactions for $10 per month; plus 3 Interac e-Transfers (monthly fee waived if $2,500 minimum balance maintained for entire month)
  • Community 25: 25 transactions for  $15 per month; plus 5 Interac e-Transfers (monthly fee waived if $5,000 minimum balance maintained for entire month)

Click to review:  Business & Community Chequing & Savings Accounts
Click to review:  Miscellaneous Service Fees

As of August 1, 2020, service charge adjustments include
  • T3 CRA Filing Fee:  $225
  • Outgoing Wire Transfer Fee:  $40
  • Money order, wire transfer and USD draft traces:  $30

Click the links below to review all of Casera's product and service fee sheets:

Personal Chequing & Savings Accounts
Business & Community Chequing & Savings Accounts
Miscellaneous Service Fees




MEMBER CARD Debit Card Issues at Merchant Terminals Expand/Collapse

Some Casera members are experiencing issues with MEMBER CARD® debit cards at merchant locations. This is caused by software updates to retail point-of-sale machines, and the problem is being resolved at the store level. In the meantime, if you encounter issues with your debit card, consider splitting your transaction into two to allow for contactless transactions.

To help Casera members communicate their banking experiences — positive or otherwise — we've established a Compliments and Complaints Program. Expand/Collapse

The program explains how to reach out to us when you'd like to express your appreciation for our staff's hard work. It also outlines the steps you might take if there's something about our service that doesn't satisfy you.

While we love to receive members' compliments, we also take complaints seriously and promise to acknowledge them and seek immediate resolution.

Click here to read more about Casera's Compliments and Complaints program

Announcing Collabria Mastercard Credit Cards Expand/Collapse

Casera's exciting new series of Collabria Mastercards offers a wide range of options designed to fit your active life. The credit cards also have a variety of advantages, including more rewards and travel benefits.

•    Convenience — Your Collabria Mastercard is accepted at ATMs and POS locations around the globe.

•    Peace of mind — encrypted chip and PIN technology offer the highest level of card security. And you have zero liability for unauthorized online purchases on your Mastercard account.

•    24/7 Support — call 1-855-341-4643 anytime, from anywhere to talk to Collabria Mastercard's friendly and well-trained support team.

•    Travel Insurance — from auto collision rental or loss to lost or delayed baggage coverage, Collabria Mastercard has you covered.

•    FlexRewards — your points add up quickly, and there’s no limit to the number of points you can earn for cash back, merchandise and gift cards or worldwide flights.

Check out Collabria Mastercard options for more information:

https://www.collabriacreditcards.ca/affiliate_casera-credit-union/



Digital advice from VirtualWealth® Expand/Collapse

As part of our ongoing commitment to provide our members with innovative tools, we are pleased to announce that we are now offering VirtualWealth, an easy-to-use automated investment service. It is an outstanding product for people that want a professional, low-cost solution to help them accumulate savings.

Life is busy. You want to grow your savings, but in-person banking doesn’t always give you the value or convenience you’re looking for. VirtualWealth gives you the best of two worlds: professional account oversight with a low fee structure.

Using a goals-based questionnaire, VirtualWealth matches you to a professionally managed portfolio that fits your needs. It provides continuous oversight, automatic rebalancing and ongoing personal support. You can watch your investments grow without having to manage your account or worry about your portfolio straying from your goals.

The set up process is very easy and is entirely online. Simply visit VirtualWealth and click Open an account. You’ll be guided through three quick steps to create and fund your account, then you can leave the investing to VirtualWealth.

Once you open an account, you’ll find that VirtualWealth offers excellent client support from knowledgeable representatives. If you have questions about this service, please get in touch with us, or speak to a VirtualWealth representative at: 1.844.622.4500.




VirtualWealth is a trade name of Credential Qtrade Securities Inc., Member of the Canadian Investor Protection Fund.

SHARE & WIN Expand/Collapse

To encourage our loyal members to continue recruiting new members, we've launched SHARE & WIN; a new friend referral program that gives members even more reason to tell their friends and family about Casera.

SHARE & WIN is a way for members to show their loyalty to Casera and at the same share in the chance of winning money. After the current member fills out a SHARE & WIN form and the new member returns the completed form, both are entered into a quarterly draw for a chance to win $100 each.

The new member must meet some qualifying criteria — they must open an account and maintain at least one product, such as a chequing account, GIC, personal loan or mortgage. The SHARE & WIN referral also pays for their required $5 share.

 

Casera News Expand/Collapse

The October issue of Casera NEWS is now online - click here to read now.  Find information about Casera’s Annual General Meeting held on September 16, 2020, Casera Community Award recipients, CEO’s Desktop, Fresh Start Loan Campaign member winners, Member Appreciation Week and Credit Union Day contest, Join Casera’s Email Program, how to detect and protect yourself from online and financial fraud and much more!

 

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