Important Links

Government of Canada link to federal financial support.

https://www.canada.ca/en/departmentfinance/economic-response-plan.html

Support for Individuals

  • support for individuals and families
  • support for people facing
  • unemployment
  • support for people who are sick,
  • quarantined, or in directed self-isolation
  • support for people who are unable
  • to work
  • support for people who need it most
  • support for seniors
  • support for students and recent graduates

Support to businesses

  • avoiding layoffs
  • access to credit
  • support for farmers
  • supporting financial stability
  • more flexibility
  • support for the air transportation sector

COVID-19

Further to our last update on COVID-19 and following the recent announcements by the Manitoba government and the City of Winnipeg that the province and city are now declared to be in a state of emergency, we have moved to reinforce social distancing. This action is intended to ensure the safety of employees and members.

Reduced Hours & Enhanced Safety Precautions

The Plessis and Kildare branches will be open from 10:00 a.m. to 3:00 p.m., Monday to Friday (Closed on Saturday)

We are committed to social distancing. To maintain the levels of health and safety in the branches during the pandemic, we are minimizing contact between members and our staff we are implementing a by-appointment-only policy and limiting the number of members in the branch to five at a time. 

If you need to visit either the Plessis or Kildare branch, please phone and make an appointment.

Plessis Branch:  204-958-6300

Kildare Branch: 204-958-6320

While we understand that you may want to meet with us in person, we encourage you to phone us with questions and use online banking as much as possible (see Online Options below). 

If you have any questions, please call your neighbourhood branch. 

Temporary Branch Closure

Beginning today, March 20, 2020, the St. Anne's branch (720 St. Anne's Road) is closed until further notice. 

Our two other branches — Plessis (1300 Plessis Road) and Kildare (8-630 Kildare Avenue East) — will remain open for business but with reduced hours.

Please be assured that if you are a member of the St. Anne's branch, the staff at our Plessis and Kildare branches are available to answer any questions or address any concerns you may have.

Loan & Mortgage Payment Deferral  

Casera can provide payment relief for up to six months to members with consumer loans, residential mortgages, or commercial loans. We encourage any of our members with financial worries to contact us to discuss their particular concerns. Please do not hesitate to talk to us. We are all in this together, and we are here to help.

100% Deposit Guarantee & Rates Maintained

Remember, your deposits are safe at Casera. The Deposit Guarantee Corporation of Manitoba fully guarantees all deposits (except for member shares and mutual funds).

Members holding fixed-rate deposits with Casera (RRSPs, RRIFs, TFSAs, and Term Deposits) will maintain their current rates and remaining terms until renewal.

Sincerely,

Brent Thomas

Chief Executive Officer



To Our Members

The worldwide presence of the novel coronavirus (COVID-19) has created a sense of uncertainty while compelling all of us to take unprecedented steps to protect ourselves, our families, and our communities. Be assured that we have taken precautions to protect our staff and members and will continue providing essential financial services throughout the pandemic.

Ensuring Safety & Cleanliness

We have implemented our emergency preparedness plan, which ensures business continuity in the face of the pandemic.  It allows us to take responsive action to protect our staff, strengthen the ability to monitor the situation closely, and apply preventative measures. We have increased the sanitization of frequently used surfaces and encourage our staff and members to practice social distancing. Hand sanitizers are also available in each branch.

Our branches will be closed on Saturdays, beginning March 21, 2020. We are also constantly reviewing the need to reduce business hours in support of infection mitigation efforts and to protect our staff and members.

To help us do our jobs safely, we ask that you monitor your health. If you are experiencing symptoms such as cough, fever, difficulty breathing, if you are in quarantine or self-isolation, or have travelled in the last 14 days, please do not enter a Casera branch. As an alternative, we encourage you to use online banking as much as possible.

Online Options

Online banking — view your accounts, transfer funds, pay bills, and send money via Interac e-Transfer® from your home computer, smartphone, or other mobile devices. Sign up for online banking by calling a Casera branch.

Casera CU Mobile App — use Casera’s app to access your accounts, send and receive funds through Interac e-Transfer,® and deposit cheques with Deposit Anywhere.™ Download the app for free at the App Store or Google Play.

ATMs — access your funds at Casera’s ATMs or the ATMs of any credit union as part of the surcharge-free ding free® program. For a fee, you can also use the ATMs of other financial institutions in Winnipeg.

100% Deposit Guarantee

Do not be concerned about the safety of your deposits. All deposits (except for member shares and mutual funds) are fully guaranteed by the Deposit Guarantee Corporation of Manitoba.

Members holding fixed-rate deposits with Casera (RRSPs, RRIFs, TFSAs, and Term Deposits) will maintain their current rates and remaining terms until renewal.

Annual Meeting Postponed

In response to health officials who advised against holding public events, our Board of Directors has postponed Casera’s Annual General Meeting, which was scheduled for Tuesday, April 21, 2020. The meeting will be rescheduled later in 2020.

Monitoring Developments

Our priorities are the health and well-being of our staff, members, and communities. We’re monitoring developments and following the public health advice of the government. If we need to adjust our operations, we will promptly communicate with members.

In the meantime, you can find valuable information about the coronavirus (COVID-19) and what you can do to protect yourself and your family at www.gov.mb.ca/covid19

Please take care of yourself and others. We’re all in this together.

Sincerely,

Brent Thomas

Chief Executive Officer

 

Online Banking

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COVID-19 Resources for Credit Unions & Members

In these trying times, finding the right information can be difficult.  Credit Union Central of Manitoba has developed a website for members which includes various support programs available to Manitobans during this crisis well as information on vigilance against scams, and updates on public health and travel guidelines.

  • Programs for Individuals & Families
  • Programs for Seniors
  • Programs for Businesses
  • COVID-19 Scams & Fraud Alerts
  • Public Health Measures & Guidelines in Place
  • Travel Guidelines and Post-Travel Orders




We’re all in this together.  Click the below button to read the March 20, 2020 press release by Credit Union Central of Manitoba
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