Sharing successes and finding solutions
We take member complaints seriously at Casera and view them as opportunities to identify and remedy operational problems. When we solve one member's issue, we will have enhanced service levels for everyone.
If you have a complaint, please follow the process outlined below. We promise to acknowledge the matter promptly and seek immediate resolution. Some issues are more complex and require further investigation, in which case, you will hear from us within five working days.
Be assured that all complaints are handled confidentially in compliance with privacy regulations.
Thank you for bringing your concerns to our attention. We are committed to providing a prompt and satisfactory resolution.