Sharing successes and finding solutions
We love to celebrate our staff's hard work and effort. Please let us know when we've gone beyond the call of duty to make your banking experience an exceptional one.
Mail: Casera Compliments
1300 Plessis Road
Winnipeg, MB, R2C 2Y6
We take member complaints seriously at Casera and view them as opportunities to identify and remedy operational problems. When we solve one member's issue, we will have enhanced service levels for everyone.
If you have a complaint, please follow the process outlined below. We promise to acknowledge the matter promptly and seek immediate resolution. Some issues are more complex and require further investigation, in which case, you will hear from us within five working days.
Be assured that all complaints are handled confidentially in compliance with privacy regulations.
Thank you for bringing your concerns to our attention. We are committed to providing a prompt and satisfactory resolution.